Support when and where you need it
Expert-Performed Installation
We will install your IC with a method that works for your samples and we won’t leave until your instrument is ready for analysis. We also offer IQ/OQ installation packages if you require additional certification of instrument performance.
Expert training designed specific for your lab needs
- Following installation, we offer instrument familiarization and training that can be catered to your needs. If you require additional training in the future, we can offer custom training at your site or you can come to our headquarters for hands-on training on a variety of different topics.
"The training was excellent and any follow up questions we had were answered promptly.”
Bruce Shertz Siemens Energy, Inc.
Help is there when you need it
- If you experience any issues, our technical support team is always ready to help get you back up and running quickly. If the issue can’t be resolved remotely, we can help schedule a service visit.
"Metrohm has been very responsive throughout our switch. We have been able to reach out any time we encountered an issue, and they have helped us through it via email, telephone calls, and timely on-site visits."
Anonymous
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Consumables when you need them
Just like our instruments, consumables are locally stocked and ready to ship when you need them.
